Shipping policy
Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Standard U.S. Shipping: 3–7 business days
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Expedited U.S. Shipping (if available): 2–3 business days
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Please note: delivery times are estimates and may vary depending on the carrier and your location.
Domestic Shipping Only
We currently ship only within the United States. We hope to offer international shipping in the near future!
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Shipping Delays
We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout. If your order is delayed beyond 10 business days, please contact us at care@thehigherher.com.
Lost or Damaged Packages
If your package is lost or arrives damaged, please reach out within 7 days of delivery at care@thehigherher.com so we can assist you. We’ll do everything we can to make it right.